Our mission:
To Deliver High Quality, Efficient, Approachable Service to our Clients at a Competitive Rate
From the Start of your case:
We will write to you within 48 hours of receiving your instructions, to confirm:
- Your instruction to us
- Any advice we have given you
- What action we will be taking
- When you will hear from us again
During your case, we will:
- Work hard to bring your case to a speedy and satisfactory conclusion
- Keep you informed of progress
- Advice you on any delays and explain reasons
- Explain the effect of any important documents
- Regularly send you a summary of your legal costs to date
Our policy is to:
- Reply to all correspondence within 3 working days.
- Return all phone calls within 24 hours.
At the end of your case:
- We will write to you confirming matters are concluded.
- Explain any continuing consequences.
- Finalise payment of costs and accounts for all money due as quickly as possible.